Overview:

• Help supervisors conduct difficult conversations with confidence and act in an objective, unbiased manner
• Teaches supervisors about the various types of conflict and how best each can be moderated
• Discusses conflicts between coworkers, between a supervisor and subordinate, and between two supervisors
• Features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources
• Ready-to-use training program includes several components
• Closed-captioned for the hearing impaired

Program Components

• (1) 43-Minute DVD - Combines engaging video and editing technology with expertise from industry professionals at all levels.
• (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
• (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

DVD Main Menu

• Play Program – Plays entire main program.
• Chapter Selections – Allows easy access to specific subtopics for more focused training.
• Supervisor Q&A – Shows various supervisors asking questions about additional difficult conversations, allowing for additional learning opportunities for the audience.

Producer: J.J. Keller