Overview:

• Trains supervisors on conducting difficult conversations with employees to avoid repercussions such as legal action and litigation
• Helps supervisors prepare for and address situations in an objective, businesslike manner
• Encompasses four individual training topics:
  • Managing Conflict – Discusses the various types of conflict and how best to moderate it
  • Addressing Personal Issues – Teaches how to address inappropriate dress, family issues affecting work, uncleanliness, and more
  • Conducting Layoffs and Terminations – Provides ideas on how to handle this process effectively for the best interests of all involved
  • Providing Performance Coaching – Covers giving employees honest feedback using a performance coaching environment
• Ready-to-use training program includes several components
• Closed-captioned for the hearing impaired

Program Components (for each topic)

• (1) Closed-Captioned DVD - Combines engaging video and editing technology with expertise from industry professionals at all levels.
• (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
• (10) Supervisor Fact Sheets - Recap key points from training and make a convenient reference.

DVD Main Menu

• Play Program – Plays entire main program.
• Chapter Selections – Allows easy access to specific subtopics for more focused training.
• Supervisor Q&A – Shows various supervisors asking questions about additional difficult conversations, allowing for additional learning opportunities for the audience.

Producer: J.J. Keller