• Shows non-drivers their impact on Compliance, Safety, Accountability (CSA) scores.
• Covers what CSA is, what it means to the company, and how all employees can impact the company's scores and individual drivers' scores
• Details how the job duties of non-drivers affect compliance with DOT safety regs - for example:
  • Hours of Service and what it means in terms of CSA (Dispatchers)
  • Why workers must understand what their company can and cannot transport (Customer Service)
  • Regulations that impact the Vehicle Maintenance BASIC (Maintenance)
  • Responsibility for ongoing driver training (safety)
  • Hiring and retaining good drivers (Human Resources)
  • Administrative support and problem-spotting (Administrative Staff)
  • Informing shippers and receivers why risks cannot be taken to fulfill unsafe demands (Upper Management)
• Ready-to-use training program includes several components
• Closed-captioned for the hearing impaired

Program Components:

• (1) 32-minute video - Available on DVD, the program combines engaging video and editing technology.
• (1) Discussion Guide - This 24-page guide provides additional information, learning activities, and discussion points to engage employees in the training session.
• (11) Employee Handbooks - Provides straightforward explanation of CSA and specific things employees can do to help keep the company's and drivers' BASIC Scores low (20 pages).
• (1) Handbook for Shippers and Receivers - What You Should Know About CSA - Provides general overview of CSA, its impact on carriers and drivers, and how customers can help carriers (and drivers) achieve good scores (8 pages).
• (1) CSA Carrier Scoring: An Overview Poster - Educational training aid serves as a handy post-training reference.

DVD Main Menu

• Play Program - Plays entire main program (32 minutes).
• Chapter Selections - Allows easy access to specific subtopics for more focused training.
  • Introduction - Why there is a need for this training in your organization. This training provides a "drive to action" of efforts that can be taken to keep a company's BASIC Scores low as the company moves forward with CSA. 
  • What Is CSA? - A simplified overview of the four components: Data Collection, Safety Measurement, Safety Evaluation, and Intervention.
  • (Segment 1) OPERATIONS
  • Dispatch - Key take-away for dispatch personnel: Always make commitments and assign loads with compliance in mind!
  • Customer Service - Key take-away for customer service personnel: Don't make promises your drivers can't keep without breaking the rules!
  • (Segment 2) MAINTENANCE - Key take-away for maintenance shop personnel: Know the vehicle maintenance regulations (Parts 392, 393 and 396) and make sure vehicles are in top condition at all times!
  • (Segment 3) SAFETY - Key take-away for safety personnel: The Safety department needs to coordinate everyone's efforts AND you must excel in the areas that you control!
  • (Segment 4) HUMAN RESOURCES - Key take-away for HR personnel: Because driver behavior is at the core of CSA, you must make sure that good drivers are hired AND retained!
  • (Segment 5) ADMINISTRATIVE STAFF - Key take-away for admin staff: While you may not directly work with compliance and CSA scores, you need to support the efforts of the active players and know that you can, and should, speak up if you see a problem! Conclusion - Ties it all together for employees and leaves them feeling empowered to make a difference.
• Quiz - 5 interactive questions; offers correct/incorrect remediation to reinforce effectiveness of training.
• Message for Management (6 minutes) - Explains that after your drivers are trained on CSA and your safety management controls have been (or should be) reviewed and updated, now it's time to look at the company's support personnel and train them as the next area that needs to be reviewed and trained to achieve the low BASIC Scores every carrier wants.
• CSA and Safety Management Controls (12 minutes) - Provides a brief overview of the Safety Measurement System (SMS) and explains how having effective safety management controls in place can help reduce the odds that your company will have high enough BASIC Scores to trigger an FMCSA intervention.