Customer service is one of the most essential ingredients of any company's success. Good service remains the same regardless of the business. The essence of excellent customer service is simple - it's meeting customer needs. How well service providers meet those needs is what distinguishes great service from merely adequate service.

As front-line service providers, employees must translate these key ingredients into service-oriented actions that keep customers coming back - and that's exactly what Customer Service Central helps them do.

Includes Leader's Guide & Employee Workbook

Producer: Safety Source Productions

Runtime: 27 Minutes