Customer accidents can be very costly...if they are handled improperly. This video reviews the proper procedures to take in the event of a guest accident or injury and outlines how to reduce or eliminate third-party liability. An excellent program for management, Human Resource personnel and individuals working in the customer service area. Guest’s accidents and injuries cannot be completely eliminated, however, knowing how to effectively respond can minimize the associated costs.

Producer: Safety Source Productions

Runtime: 12 Minutes