This video teaches how to implement an effective Service Strategy. It takes a detailed look at the Service Triangle consisting of Strategy, People and Systems centered around the customer. Interviews with corporate CEOs and Customer Service managers provide a real-world approach to sales strategies.

Teaches the 5 phases of developing and maintaning a successful Service Strategy:

• Understand your Customer,
• Clarify your Strategy,
• Educate your Organization,
• Implement Improvements
• and Make it Permanent.

Includes Leader's Guide & Employee Workbook

Producer: Safety Source Productions

Runtime: 26 Minutes