An organization's image is put on the line every time the phone rings. All employees - not just sales, customer service, or telemarketing personnel - must master corporate policy concerning business phone procedures. The image an employee conveys over the phone is very important since it could e the only contact a customer has with an organization. The Telephone: Your Business on the Line teaches employees proper phone behavior and communication techniques to insure customer satisfaction.

Includes Leader's Guide & Employee Workbook

Producer: Safety Source Productions

Runtime: 22 Minutes